A pair of businesses are to star in a new daytime television programme so they can learn how to deal with online reviews.
Bath's Brooks Guest House and Bridge Tea Rooms in Bradford on Avon are about to appear in a new Channel Four series Ruth Watson Means Business.
The show, which started this week, looks at businesses in the hospitality industry and give them advice on how to overcome reviews.
For the show both businesses were visited by Ruth Watson, from hit show the Hotel Inspector, and then by two mystery guests who filmed their visit. Ms Watson then returned to share feedback and offer advice.
Carla Brooks, who has run the Upper Bristol Road guesthouse with her husband Andrew for seven years, said the show focused on customer service, the rooms and managing visitor expectations.
"I'm not used to being on television. It was a bit of a leap of faith but it was a positive experience. I hope the show will showcase Brooks in a good light. We were able to manage all of the recommendations."
Roy Hayward, who runs the team rooms with his wife Alison, said the business had taken on board the feedback from the show.
"She gave us lots of different advice from changing the menu to offering different things at different times of the day, but we went a bit further.
"Online reviews have become very popular and are a big part of businesses. We don't write our own reviews but we do monitor them and respond when we have to."
Ruth Watson Means Business started on Channel Four at 10am on Monday. Brooks Guest House will appear on the show on December 9 and Bridge Tea Rooms will feature in the season finale on December 20.
